Shipping Policy

Thank you for choosing Urban Wavez! We strive to provide you with excellent service and ensure your products reach you in a timely manner. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.
  • Customized or personalized items may require additional processing time.

2. Shipping Methods and Carriers:

  • We offer various shipping methods, including standard, expedited, and express shipping.
  • Shipping carriers may include but are not limited to: UPS, FedEx, USPS, DHL, and other reliable shipping partners.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
  • Customers can view the shipping costs during the checkout process before completing their order.

4. Estimated Delivery Time:

  • Estimated delivery times vary depending on the shipping method and destination.
  • Standard shipping within the contiguous United States typically takes 3-7 business days.
  • Expedited and express shipping options are available for faster delivery.
  • International shipping times may vary depending on customs procedures and destination country.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your order's status using the provided tracking number on our website or through the shipping carrier's website.

6. Shipping Restrictions:

  • We currently ship to addresses within the United States and select international destinations.
  • Some products may have shipping restrictions due to size, weight, or regulatory reasons.
  • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses provided by the customer.

7. Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather delays, natural disasters, or high order volumes may cause delays in shipping.
  • We appreciate your patience and understanding during such occurrences.

8. Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution, which may include a replacement or refund.

9. International Shipping:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.
  • Please note that customs clearance procedures may cause delays in delivery beyond our control.

10. Shipping Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be reflected on this page.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for shopping with us!